Terms of service
TERMS OF SERVICE
Last updated: 6 October 2026
1. OVERVIEW
This website and online store are operated under the trading name Forever Studio by FS Forever Studio. Throughout these Terms of Service, the terms “Forever Studio”, “we”, “us” and “our” refer to FS Forever Studio, trading as Forever Studio.
These Terms of Service govern your access to and use of shop.foreverstudio.nl and your purchase of products from Forever Studio. By visiting our website, using our services or placing an order, you agree to these Terms of Service, our Privacy Policy and the other policies referred to in these Terms.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer and sell our products to you.
Nothing in these Terms limits any mandatory rights that you have under applicable consumer law.
2. BUSINESS INFORMATION
Trading name: Forever Studio
Official registered company name: FS Forever Studio
Business address: 2e Sintjanshof 12, 3011 SG Rotterdam
The Netherlands
Email: info@foreverstudio.nl
Telephone: +31 6 34745737 / +31 6 19881811
Chamber of Commerce (KVK) number: 76849287
VAT identification number: NL860807824B01
3. ACCESS TO THE WEBSITE
You may use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt to gain unauthorised access, introduce malicious code, scrape the website in violation of applicable law, or infringe the rights of Forever Studio or any third party.
If you create a customer account, you are responsible for keeping your login details confidential and for the activity performed through your account. Information supplied by you must be accurate, current and complete.
4. PRODUCTS AND HANDMADE CHARACTER
Forever Studio creates sculptural objects, including frames and mirrors. Many products are handmade, one of a kind, produced in small quantities or made to order.
We make reasonable efforts to describe and photograph every product accurately. Because of the materials and making process, variations in colour, translucency, texture, surface, dimensions and finish may occur. These characteristics are part of the handmade nature of the product and do not necessarily constitute a defect.
Colours may also appear differently depending on the screen and settings used to view the website.
The product page forms part of the agreement and contains important information about the product, including its dimensions, materials, availability and, where applicable, estimated production time.
5. ONE-OF-A-KIND, MADE-TO-ORDER AND CUSTOM PRODUCTS
Products identified as one of a kind are available only while stock lasts. Placing a product in your cart does not reserve it. A product is reserved only after we have accepted the order and successfully received payment.
Products described as made to order are produced after an order has been accepted. Any production or delivery period shown on the product page is an estimate unless we expressly agree otherwise in writing.
For products made to the customer’s specifications or clearly personalised—including custom colours, sizes or engraved messages—the statutory right of withdrawal may not apply. We will clearly inform you before purchase when this exception applies. This does not affect your rights if a product is faulty, damaged or not as agreed.
6. ORDERS AND FORMATION OF THE AGREEMENT
By placing an order, you make an offer to purchase the selected products. After placing the order, you will receive an electronic acknowledgement. This acknowledgement does not by itself mean that we have accepted the order.
The agreement is formed when we confirm acceptance of the order or dispatch the product, whichever occurs first. We may refuse or cancel an order for a legitimate reason, including an obvious pricing or product-information error, suspected fraud, inability to obtain payment, or unavailability of a one-of-a-kind product.
If we cancel an order after payment has been made, we will refund the amount paid using the original payment method.
Please check your order and contact us promptly at info@foreverstudio.nl if any information is incorrect.
7. PRICES, TAXES AND PAYMENT
Prices are displayed in euros unless stated otherwise. Prices offered to consumers include applicable VAT, unless the website clearly and lawfully states otherwise. Shipping charges and any other applicable costs are shown before you confirm the order.
For deliveries outside the European Union, the recipient may be responsible for import duties, taxes and customs charges imposed by the destination country. Where applicable, these charges are not included in the product price or shipping fee unless expressly stated.
Payment must be made using one of the payment methods offered at checkout. An order may be placed on hold or cancelled if payment is not authorised or completed.
8. SHIPPING AND DELIVERY
Products are shipped from the Netherlands to the destinations available at checkout. Available shipping methods, costs and estimated delivery times are shown during checkout or on our Shipping Policy page.
Delivery and production periods are estimates unless a fixed date has expressly been agreed. We will notify you if a significant delay occurs. Your mandatory rights in relation to delayed delivery remain unaffected.
For consumer orders, the risk of loss or damage passes to you when you, or a third party designated by you other than the carrier, physically receives the product.
You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged to you where permitted by law.
Please inspect the package upon receipt and contact us promptly at info@foreverstudio.nl if the product has been damaged during transport or if you received the wrong product. Where possible, include photographs of the packaging and product.
9. CANCELLATION, RETURNS AND REFUNDS
Consumers in the European Union generally have a statutory right to withdraw from a distance purchase within 14 days after receiving the product, without giving a reason. Exceptions may apply, including for products made to the customer’s specifications or clearly personalised.
Instructions for exercising the right of withdrawal, return conditions, the return address and refund information are set out in our Return and Refund Policy:
https://shop.foreverstudio.nl/policies/refund-policy
The Return and Refund Policy forms part of these Terms. If there is a conflict, mandatory consumer law takes precedence.
Returns must not be sent without first contacting us at info@foreverstudio.nl. Unless otherwise required by law or agreed by us, the customer is responsible for the direct cost of returning a product.
Approved refunds will be made to the original payment method. We may withhold reimbursement until we have received the returned product or you have supplied evidence of having returned it, whichever occurs first, where permitted by law.
10. CONFORMITY AND STATUTORY GUARANTEE
Products must conform to the agreement and possess the qualities that you may reasonably expect, taking into account the product description and its handmade character.
If a product is faulty, damaged or not as agreed, contact info@foreverstudio.nl with your order number and a description of the issue. Your statutory rights to repair, replacement, price reduction or termination of the agreement, where applicable, remain unaffected by these Terms.
Normal wear and tear, damage caused by misuse, improper care, accidents or unauthorised alterations is not considered a lack of conformity.
11. INTELLECTUAL PROPERTY
All content on this website—including product designs, photographs, text, graphics, branding, video, audio and the selection and arrangement of such content—is owned by or licensed to Forever Studio and is protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publish, commercially exploit or create derivative works from our content without prior written permission, except where permitted by law.
12. THIRD-PARTY SERVICES AND LINKS
The website may contain links to or functionality provided by third parties, including Shopify and payment, shipping or social-media providers. Third-party services are governed by their own terms and privacy policies.
We are not responsible for third-party websites that we do not control. A link does not necessarily imply endorsement.
Sales made through this online store are agreements between you and Forever Studio. Shopify provides the e-commerce platform but is not the seller of our products.
13. PRIVACY
Our processing of personal information is described in our Privacy Policy:
https://shop.foreverstudio.nl/policies/privacy-policy
Because the store is hosted by Shopify, Shopify also processes certain personal information in connection with your use of the website and checkout. Shopify’s relevant privacy information is available at:
https://www.shopify.com/legal/privacy/app-users
14. FEEDBACK AND USER CONTENT
If you voluntarily submit feedback, suggestions, photographs or other content, you confirm that you have the right to submit it and that it does not infringe the rights of another person.
We will use submitted material only as permitted by law and, where applicable, in accordance with any separate permission or agreement given by you. Nothing in this section transfers ownership of your personal content to us beyond the rights reasonably required to receive and respond to your submission.
15. AVAILABILITY, ERRORS AND CHANGES
We may correct errors or inaccuracies in product information, availability or pricing. Where an error affects an order already placed, we will contact you and provide an appropriate solution, including cancellation and a refund where required.
We may update, suspend or discontinue parts of the website or our product range. This does not affect agreements already concluded or mandatory rights arising from them.
16. LIABILITY
Forever Studio is liable where required by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intent or deliberate recklessness, or your mandatory consumer rights.
To the extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the agreement was formed, or for losses caused by circumstances outside our reasonable control.
If you use our products or website for business purposes, additional limitations may apply to the extent permitted by law.
17. FORCE MAJEURE
We are not responsible for delay or failure caused by circumstances outside our reasonable control, including natural disasters, fire, war, government action, labour disputes, transport disruption, interruption of essential services or serious supply-chain disruption.
If such circumstances materially delay performance, we will inform you and take reasonable steps to reduce the delay. Your statutory rights remain unaffected.
18. TERMINATION AND SEVERABILITY
We may suspend or terminate access to the website if you materially breach these Terms or misuse the website. Rights and obligations that arose before termination remain in effect.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be interpreted or replaced to the minimum extent necessary to make it valid while preserving its intended purpose, where legally possible.
19. GOVERNING LAW AND DISPUTES
These Terms and agreements with Forever Studio are governed by Dutch law. If you are a consumer residing in another European Union country, you also retain the protection of mandatory consumer-law provisions applicable in your country of residence.
Please contact us first at info@foreverstudio.nl so that we can try to resolve any complaint directly.
Disputes may be submitted to the competent court in accordance with applicable law. Nothing in this section deprives a consumer of the right to bring proceedings in a court that has jurisdiction under mandatory consumer law.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example when our services change or legal requirements are updated. The version published on this page applies from the “Last updated” date shown above.
Changes do not retroactively alter an agreement already concluded unless this is required by law or expressly agreed with you.
21. CONTACT
Questions, complaints and notices concerning these Terms or an order can be sent to:
Forever Studio
Operated by FS Forever Studio
2e Sintjanshof 12
3011 SG Rotterdam
The Netherlands
Email: info@foreverstudio.nl
Telephone: +31 6 34745737 / +31 6 19881811
KVK number: 76849287
VAT identification number: NL860807824B01